Location
cape town, western cape, South-Africa
Posted
June 14, 2026
Job Description
First Line ServiceDesk Engineer 24/7
Cape Town - South Africa
Role Overview
Ekco is seeking a motivated and customer‑focused 1st Line Service Desk Engineer to join our 24/7 Managed Services operation. As part of a global service delivery function, you will be responsible for delivering high‑quality technical support to customers around the clock.
Responsibilities
- Receive and respond to incoming customer calls, emails, tickets, and alerts through ConnectWise.
- Act as the first point of contact for incidents and service requests, performing initial triage, categorisation, priority setting, and impact analysis.
- Work independently during shifts, including periods when you may be the only engineer on duty, ensuring all tickets, alerts, escalations, documentation, and issue handling are completed accurately and proactively.
- Investigate and resolve L1 technical issues using remote support tools, including iss...