First-Line IT Customer Support Specialist
Waterloo Region District School Board
Full-time
Other-General
Location
kitchener, region of waterloo, Canada
Posted
July 04, 2026
Job Description
Support educational technology services at the Waterloo Region District School Board as a First-Line IT Customer Support Specialist. Ensure seamless customer interactions and technology support for the school community.
In this pivotal role, you will provide front-line IT assistance to staff and students, managing both physical and digital resources. You will also engage in the asset lifecycle process, contributing to continuous improvement in IT services and client satisfaction across the board.
Key Responsibilities:
• Engage with users to provide technical support effectively
• Manage and monitor digital and physical technology assets
• Analyze technology trends to inform improvements
• Participate in the quality assurance processes for upgrades
• Use IT dashboards to track service performance
Requirements:
• Two-year diploma in Information Technology
• At least two years of experience in IT customer service
• Familiarity with asset management process...
In this pivotal role, you will provide front-line IT assistance to staff and students, managing both physical and digital resources. You will also engage in the asset lifecycle process, contributing to continuous improvement in IT services and client satisfaction across the board.
Key Responsibilities:
• Engage with users to provide technical support effectively
• Manage and monitor digital and physical technology assets
• Analyze technology trends to inform improvements
• Participate in the quality assurance processes for upgrades
• Use IT dashboards to track service performance
Requirements:
• Two-year diploma in Information Technology
• At least two years of experience in IT customer service
• Familiarity with asset management process...