First Level IT Support

Full-time Tecnologías de la Información

We are looking for a First Level IT Support Technician to join our IT team in a fully remote role . The position provides first-line technical support to internal users across different countries and global regions , helping ensure smooth and efficient IT operations.

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Due to the international scope of the role, working hours may include evening or night shifts , depending on the regions being supported.

Key Responsibilities

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• Provide first-level IT support to internal users via ticketing systems, email, and remote support tools.
  
• Support users located in multiple countries and time zones .
  
• Diagnose and resolve basic hardware, software, and connectivity issues.
  
• Document incidents, requests, and resolutions accurately in the IT ticketing t...