Fire & Security Customer Compliance Manager
Complete Security Recruitment
Job Description
is a leading provider of life safety solutions, specialising in the installation, commissioning and maintenance of fire detection, emergency lighting and integrated life safety systems.
As part of the wider *** Group, *** is committed to protecting people and property through strong technical expertise, reliable service delivery and excellent customer care.
The Role
This is a key customer compliance and service governance role, reporting directly to the Service Director. The successful candidate will act as a customer compliance champion across *** Service Operations, helping to ensure that customer servicing, appointment booking, report issue, remedial follow-up, subcontractor performance and contractual SLA requirements are monitored, controlled and escalated where required.
Key Responsibilities
- Act as the customer compliance champion across the companies Service Operations.
- Monitor customer compliance across planned p...