Finnish Speaking Tier 1 Support Agent

Full time Information and Record Clerks

Patrique Mercier Recruitment FR is excited to announce an opening for a Finnish Speaking Tier 1 Support Agent. This role is perfect for individuals who are passionate about customer service and keen to support our Finnish-speaking clientele. As a Tier 1 Support Agent, you will be the first point of contact for clients, providing essential assistance and resolving inquiries effectively.

Responsibilities

• Manage incoming customer inquiries from Finnish-speaking clients via phone, email, and chat in a professional and friendly manner.
• Troubleshoot basic technical issues, offering effective solutions or escalating issues when necessary.
• Provide clear and concise information regarding our products, services, and company policies.
• Accurately document all customer interactions and resolutions within the support management system.
• Educate customers on product features and provide practical tips to enhance their experience.
• ...