Location
taguig, metro manila, Philippines
Posted
June 25, 2026
Job Description
Req ID:
We are seeking a Field Tech Senior Manager to join our team in Taguig City, National Capital Region (PH-00), Philippines (PH).
Skills
- Strong verbal and written communication skills
- Manages escalated client situations with a focus on building positive client relationships
- Excellent understanding of internal service processes and able to articulate these to clients
- Strong technical and product knowledge
Primary Purpose of the Role
Supervise and manage a team of IT desktop support associates, smart hands, network & voice resources. Ensure the team provides effective & timely day‑to‑day IT support, advice, guidance & diagnosis, and timely incident resolution for client. Facilitate day‑to‑day management of client incidents and requests & tech room operations ensuring a timely response within the established Service Level Agreement (SLA) and perform follow up on incidents/requests with client as nee...