Field Support Analyst

Full-time Business Intelligence & Analysis

He angitūtanga: The opportunity

Join Auckland Council’s ICT Support Services team as a Field Support Analyst, delivering hands on, end to end support to our people across a wide range of locations. This role is primarily based at one hub, where you will provide hands on support, with occasional travel to other Council sites when needed.

You’ll provide first and second level support across desktop, mobile, tablet and audio visual technologies, both remotely and onsite. From troubleshooting issues to supporting projects and large scale requests, no two days will look the same.

Ngā kawenga matua: Key responsibilities

• Provide first and second line ICT support across a range of devices and systems
• Travel to Council sites to resolve issues and support users onsite as required
• Act as the local ICT contact, working closely with other support teams
• Troubleshoot hardware, software, network and audio visual issues
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