Field Service Technician

full-time Other Installation, Maintenance, and Repair Occupations

Job Description

This is a hybrid position where time will be split between the office and travel to customer sites. Primary travel is domestic, but global travel is to be expected. In the office, FST responsibilities consist of responding to technical support emails and phone calls from customers. In the field, responsibilities consist of commissioning, training customers, troubleshooting, and maintaining mechanical and rotating equipment at customer locations. When not traveling, office time may include refurbishing compressors/parts, evaluating compressors, performance testing of compressors, preparing spare parts for field service shipments, and other assembly duties as assigned.

• Responsibilities:
• Logging and responding to customer support inquiries.
• Troubleshooting by phone or email to determine which parts and services the customer requires.
• Generating sales quotes for parts and services.
• Interfacing with engineering, spare pa...