Field Service Technician

Full time Other Installation, Maintenance, and Repair Occupations

Duties and Responsibilities:
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Being the first point of contact according to defined service levels and operating hours.
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Provide local 1st line support to Global Blues customers (merchants).
All contacts (i.e. incidents, requests…) must be logged in an accurate and timely way as per defined Merchant Services processes.
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Operate the Issue Tracking System and the related processes including communication and escalation structures.
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Doing field service to solve or escalate all incidents and requests in a predefined, accurate and timely way.
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Install, Maintain, Deinstall, Change of Global Blue Issuing Solutions according to Merchant Services processes and procedures.
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In coordination with the sales team, provide training and after sales support related to the Issuing Solutions (onsite, or by phone).
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Maintain, operate and keep the local inventory accurate and provide inventory access/reports to Global Blues Merchant Solu...