Location
airdrie, ab, Canada
Posted
June 13, 2026
Job Description
Overview
Are you passionate about advancing genomic innovation and enabling affordable healthcare solutions for all?
Do you thrive in a fast-paced, collaborative setting where customer success and technical excellence go together?
Responsibilities
- Troubleshoot, repair, and perform preventive maintenance on NGS (Next Generation Sequencing) instruments and automation machines (liquid handlers).
- Install and/or remove instruments at customer sites according to documented procedures.
- Build and enhance customer relationships by providing exceptional service.
- Document service activities in CRM to track resources and metrics.
- Manage and forecast spare part inventory.
- Provide feedback to managers, R&D, FSE, and product management for continuous improvement.
- Train new members on service activities when needed.
- Follow all safety policies and procedures.
- Perform other duties as assign...