Location
bayan lepas, penang, Malaysia
Posted
July 18, 2026
Job Description
Reporting to the Sales & Service Manager, the Field Service Engineer is responsible for providing expert troubleshooting, diagnostics, repairs, and maintenance to ensure the optimal performance of our advanced analytical systems. The Field Service Engineer will also play a critical role in supporting customers remotely, performing installations, delivering training, and maintaining strong client relationships to drive satisfaction and loyalty.
Responsibilities
- Technical Expertise and On-Site Activities
- Perform diagnostic analysis, troubleshooting, and on‑site repairs of microanalysis instruments.
- Conduct routine preventive maintenance and ensure optimal system performance.
- Perform system installations, including site inspections prior to delivery, to ensure readiness.
- Train instrument users on operation, maintenance, and best practices.
- Support and Customer Engagement
- Provide technical...