Job Description
Responsibilities
:Supervise the teams’ objectives and reports on their performance as it relates to established performance goals (MTTR, Revenue, OTP)
Hire, retain, and develop a team of Field Technicians (13)
Develop training and mentoring programs for new and existing team members.
Work with internal organizations and 3rd parties to ensure maintenance, break-fix, and turn-up activities are resolved consistently to the service levels expected by our customers; both internal and external.
Work with internal teams to create, streamline, and document workflow.
Prioritize assigned work.
Monitor costs to ensure incurred costs are in line with the forecasted budget.
Create, monitor, and report on the forecasted budget for the assigned region.
Responsible for inventory forecasting and tracking of the assigned region.
Administer Zayo fl...