Job Description
Descripción y detalle de las actividades
- The **Field IT Service Support** position is part of the local Information Technology team based at the Mexicali site and is responsible for providing on-site IT support to Sonova business entities and users, ensuring the stable operation of IT infrastructure, systems, and services.
- Key responsibilities include:- Diagnose, troubleshoot, and resolve IT incidents and service requests using ServiceNow, ensuring accurate logging, tracking, and documentation.
- Deliver VIP support in accordance with Sonova's defined processes.
- Participate in problem identification, root cause analysis, and the implementation of preventive solutions.
- Support process review, improvement, and re-engineering initiatives related to IT services.
- Install, configure, maintain, and support computers, peripheral equipment, mobile devices, networks, file shares, and software.
- Ensure IT asset records are accurate, complete, and up to da...