Location
Pittsburgh, PA, United States
Posted
July 26, 2026
Job Description
Position Overview
The Fraud Support Analyst provides inbound and outbound fraud support through ticket creation, ticket management, and customer communications. This role assesses, evaluates, and makes decisions on transactional alerts for potential fraud. The analyst also supports clients experiencing issues with retail banking applications and serves as a liaison between customers, fraud operations teams, and internal business units.
The team handles customer interactions through approved channels including phone, email, and web portals, documenting all activity while researching and resolving issues or escalating as needed.
Key Responsibilities
+ Review and assess transactional alerts for potential fraud.
+ Create, manage, and document fraud-related tickets.
+ Provide inbound and outbound customer support through phone, email, and web-based channels.
+ Troubleshoot issues related to online banking applications and digital banking services...
The Fraud Support Analyst provides inbound and outbound fraud support through ticket creation, ticket management, and customer communications. This role assesses, evaluates, and makes decisions on transactional alerts for potential fraud. The analyst also supports clients experiencing issues with retail banking applications and serves as a liaison between customers, fraud operations teams, and internal business units.
The team handles customer interactions through approved channels including phone, email, and web portals, documenting all activity while researching and resolving issues or escalating as needed.
Key Responsibilities
+ Review and assess transactional alerts for potential fraud.
+ Create, manage, and document fraud-related tickets.
+ Provide inbound and outbound customer support through phone, email, and web-based channels.
+ Troubleshoot issues related to online banking applications and digital banking services...