Location
Norristown, PA, United States
Posted
July 06, 2026
Job Description
**About Us**
We specialize in providing non-core, mission critical facilities maintenance and management services to large organizations with geographically dispersed properties in various industries such as retail, restaurants, banking, telecommunications, and others with multi-location business operations.
**Job Summary**
The Customer Service Representative is a key contributor in the execution of USM’s customer commitments. This position is responsible for managing a customer’s book of business with USM. Responsibilities include developing and maintaining supplier relationships and communications, creating appropriate work orders, managing issues for both suppliers and customers, and overall ensuring customer satisfaction with both suppliers and customers. This position works in partnership with the Service Delivery team, as well as other teams in the organization to ensure all service-related issues are addressed in a timely manner based on the require...
We specialize in providing non-core, mission critical facilities maintenance and management services to large organizations with geographically dispersed properties in various industries such as retail, restaurants, banking, telecommunications, and others with multi-location business operations.
**Job Summary**
The Customer Service Representative is a key contributor in the execution of USM’s customer commitments. This position is responsible for managing a customer’s book of business with USM. Responsibilities include developing and maintaining supplier relationships and communications, creating appropriate work orders, managing issues for both suppliers and customers, and overall ensuring customer satisfaction with both suppliers and customers. This position works in partnership with the Service Delivery team, as well as other teams in the organization to ensure all service-related issues are addressed in a timely manner based on the require...