Facilities Response Administrator

ISS

Permanent Supervisors of Office and Administrative Support Workers
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Location
Stafford, England, United Kingdom
Posted
July 07, 2026

Job Description

Job Description

We are looking for a proactive and customer-focused individual who can manage multiple priorities, maintain accurate records within the CAFM system, and liaise effectively with engineers and stakeholders to minimise risk and support operational performance.

Key Responsibilities

  • Monitor and track client alarm systems, including SCADA, BMS and Biosense platforms.
  • Manage reactive work orders in line with agreed SLAs and priority response times.
  • Coordinate responses to alarms and service-affecting faults, escalating issues where required.
  • Update the CAFM system with accurate job statuses, comments and progress updates.
  • Ensure clients are kept informed of job progress and any delays impacting resolution.
  • Provide administrative support for reporting, surveys and ad-hoc requests.
  • Support alarm management processes and provide accurate operational information for analysis and cli...

    • Job Details

    • Job Type
      Permanent
    • Category
      Supervisors of Office and Administrative Support Workers
    • Date Posted
      July 07, 2026
    • Application Deadline
      August 16, 2026