Facilities Engineer, NOC (Data Centre)

Full-time Other-General

Job Summary

You will manage 24x7 data center (DC) operations by responding to incidents, coordinating maintenance, and supporting customer requests to ensure continuous and reliable DC infrastructure performance.

Responsibilities

• Respond to and manage incidents promptly, escalating to 2nd/3rd level support based on incident criticality, impact, and SLA requirements
• Lead Business Continuity Planning (BCP) exercises and act as the first-level incident responder
• Fulfill customer requests and manage systems such as the Electronic Visitation Management System
• Provide remote hands support including media management, visual inspection, device reboot, staging room tasks, physical connection/disconnection of HDDs, network cable testing, and insertion of fire SFPs
• Manage equipment movement, asset tagging, labeling, and tracking to maintain accurate inventory
• Perform shift duties to support continuous 24x7 DC opera...