Location
winnipeg, mb, Canada
Posted
June 27, 2026
Job Description
Affinity is looking for an Expert Voice Engineer to elevate our CCaaS cloud solutions through effective management and optimization of voice systems. Utilize your AI and integrative expertise across contact centers.
As a Senior Voice Engineer, you will lead efforts in deploying and integrating advanced voice systems, particularly with Five9. Your role involves ensuring seamless communication management, providing technical guidance to teams and optimizing IVR systems. Your depth of knowledge will drive successful project delivery and support.
Key Responsibilities:
• Lead management of Five9 Cloud CCaaS solutions
• Supervise integration of voice systems and applications
• Deliver proactive monitoring and support for voice systems
• Manage Direct Inward Dialing (DID) resources effectively
• Optimize call flows and IVR system functionalities
Requirements:
• Extensive experience in Voice Engineering and CCaaS
• Proficiency in Microsoft TEAMS Voice and ACS inte...
As a Senior Voice Engineer, you will lead efforts in deploying and integrating advanced voice systems, particularly with Five9. Your role involves ensuring seamless communication management, providing technical guidance to teams and optimizing IVR systems. Your depth of knowledge will drive successful project delivery and support.
Key Responsibilities:
• Lead management of Five9 Cloud CCaaS solutions
• Supervise integration of voice systems and applications
• Deliver proactive monitoring and support for voice systems
• Manage Direct Inward Dialing (DID) resources effectively
• Optimize call flows and IVR system functionalities
Requirements:
• Extensive experience in Voice Engineering and CCaaS
• Proficiency in Microsoft TEAMS Voice and ACS inte...