Job Description
Scope :
Program Manageris responsiblefor leadingandgoverningmultiple complex engagements within the Surround Support portfolio. This role will be responsible for driving end-to-end program execution, stakeholder alignment, and delivery excellence across multiple customer accounts and cross-functional teams.
The Program Manager acts as a strategic interface between customers, delivery teams, and leadership, ensuring high-quality service delivery, proactive risk management, and continuous improvement across all engagements.
What will you do :
Lead and manage multiple concurrent programs/projects across Surround Support engagements
Establish robust governance frameworks including cadence calls, reporting, and risk management
Act as the primary interface for senior customer stakeholders, Account Leads, and internal leadership
Build strong relationships across Product Development (PD...