Location
calgary, ab, Canada
Posted
June 09, 2026
Job Description
Take on the role of Alert Management Specialist at Blackline Safety in Calgary, AB, acting swiftly to manage safety incidents and provide stellar customer service.
This full-time position requires you to manage emergency alerts with efficiency and professionalism. Candidates must demonstrate fluency in both French and English, possess a minimum of five years in customer service, and have previous dispatch experience. You'll also need to be proficient in managing data and maintaining organized customer records for a smooth operational flow.
Key Responsibilities:
• Monitor customer personnel safety consistently
• Manage emergency alerts through established protocols
• Respond with confidence to emergency situations
• Troubleshoot and provide technical support during alerts
• Document records meticulously and prepare relevant reports
Requirements:
• Five years of customer service experience required
• Proficiency in French and English; Spanish is a benefit
This full-time position requires you to manage emergency alerts with efficiency and professionalism. Candidates must demonstrate fluency in both French and English, possess a minimum of five years in customer service, and have previous dispatch experience. You'll also need to be proficient in managing data and maintaining organized customer records for a smooth operational flow.
Key Responsibilities:
• Monitor customer personnel safety consistently
• Manage emergency alerts through established protocols
• Respond with confidence to emergency situations
• Troubleshoot and provide technical support during alerts
• Document records meticulously and prepare relevant reports
Requirements:
• Five years of customer service experience required
• Proficiency in French and English; Spanish is a benefit