Location
sydney, cape breton regional municipality, Canada
Posted
July 20, 2026
Job Description
Become MCI's Experienced Call Center Trainer and lead high-impact training programs designed to empower agents. This role emphasizes onboarding, skills development, and continuous learning in a dynamic workspace.
At MCI, your primary responsibilities include facilitating new hire training and creating engaging training content. You will evaluate learning effectiveness through assessments and provide post-training support to enhance agent performance. Collaboration with QA and Operations teams is essential to ensure training aligns with performance goals.
Key Responsibilities:
• Conduct new hire training covering various skills
• Design and implement training materials and manuals
• Assess training needs and propose effective solutions
• Measure training success using data and feedback
• Offer post-training coaching to agents and team leaders
Requirements:
• Minimum of 3 years training experience in BPO or call center
• Strong skills in facilitation and com...
At MCI, your primary responsibilities include facilitating new hire training and creating engaging training content. You will evaluate learning effectiveness through assessments and provide post-training support to enhance agent performance. Collaboration with QA and Operations teams is essential to ensure training aligns with performance goals.
Key Responsibilities:
• Conduct new hire training covering various skills
• Design and implement training materials and manuals
• Assess training needs and propose effective solutions
• Measure training success using data and feedback
• Offer post-training coaching to agents and team leaders
Requirements:
• Minimum of 3 years training experience in BPO or call center
• Strong skills in facilitation and com...