Experienced Customer Service Representative Dumaguete

Full-time Management & Operations

At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better.

Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients.

• Call/Email/Chat Handling
• Resolve product or service problems by accurately understanding the customer’s issues.
• Determine the cause of the problem, selecting the best solution to the problem and explaining to the customer the resolution
• Answer product and/or service questions or concerns
• Troubleshoot technical issues using all available tools
• Process customer orders and purchase of products and services
• Escalate to appropriate departments to expedite resolution of customer...