Location
sydney, cape breton regional municipality, Canada
Posted
July 16, 2026
Job Description
About the Role
MCI is a leading tech‑enabled business services company. We are looking for an Experienced Call Center Trainer to deliver high‑impact training programs that prepare agents to succeed in a fast‑paced environment. You will play a key role in onboarding, upskilling, and supporting continuous learning across multiple client campaigns.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre‑employment test.
Key Responsibilities
- Facilitate new hire training, soft skills, product/process, and systems training.
- Design and update training materials, manuals, and e‑learning content.
- Conduct training needs assessments and recommend learning solutions.
- Evaluate training effectiveness using assessments, feedback, and performance data.
- Provide post‑training coaching and support to agents and team lea...