Job Description
MCI is one of the fastest-growing tech‑enabled business services companies in the USA, delivering customer experience (CX), business process outsourcing (BPO), and cloud technology solutions across multiple industries and countries. Our contact centers combine on‑site and remote agents with advanced technology to enhance customer journeys, drive scalability, and reduce costs.
At MCI we foster an environment where professionals build meaningful careers, access continuous learning opportunities, and contribute to a globally expanding organization.
We are hiring an Experienced Client Services Manager to manage client relationships and ensure consistent service delivery within our contact center. The role serves as the primary point of contact, oversees SLAs and KPIs, and collaborates with internal teams to resolve issues and drive improvements.
Key Responsibilities
- Serve as the primary point of contact for assigned client accounts.