Location
san fernando, san fernando, Spain
Posted
July 17, 2026
Job Description
MCI is hiring an Experienced Client Services Manager to manage client relationships and ensure consistent service delivery within our contact center.
Envíe su solicitud a continuación después de leer todos los detalles y la información de apoyo sobre esta oportunidad de trabajo.
Key Responsibilities
- Serve as the primary point of contact for assigned client accounts.
- Conduct regular business reviews and performance presentations.
- Monitor service delivery and ensure adherence to SLAs and KPIs.
- Collaborate with operations, QA, and training teams to resolve issues.
- Identify opportunities for account growth and service improvement.
- Manage client onboarding, transitions, and change requests.
- Track and report on client satisfaction and feedback.
Qualifications
- 3+ years of experience in client services or account management in a BPO.