1. Key Responsibilities:
Experience Performance Intelligence
Consolidate and analyze performance across events, services, clienteling, specialists, and non-sales KPIs.Identify key performance drivers and barriers impacting experience outcomes.Translate performance data into actionable recommendations for Experience Lead and field teams.Support prioritization of experience investments through data-driven evaluation.Event Portfolio Analytics
Evaluate performance of the overall event portfolio across recruitment, retention, loyalty, and sales objectives.Compare effectiveness of event formats, locations, client segments, and investment levels.Identify optimal event mix and resource allocation opportunities.Recommend future event strategies based on performance trends and ROI analysis.Event Target Audience Analysis & Optimization
Partner with CX to identify ...