Executive/Sr. Executive – Customer Service

MattsenKumar

FULL_TIME Information and Record Clerks
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Location
Gurugram, Haryana, India
Posted
June 02, 2026

Job Description

Job Type: Full Time Job Location: Gurugram

General Description

The Customer Service Executive attracts potential customers by answering product and service questions; suggesting information about other products and services. Handle the concerns and fulfill customer needs to ensure customer satisfaction.

Key responsibilities & AccountabilitiesΒ 

  • Ability to work effectively in a team environment. Pleasant, professional, and courteous personality skills.
  • Active listener – phone etiquette.
  • Appropriate responding ability to customers.
  • Ability to multi-task, prioritize and manage time effectively.
  • Identify and escalate priority issues and reporting to the high-level management.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Take the extra mile to engage cus...