Job Description
Executive Support Technician
The Executive Support Technician provides high touch, personalized technical support to senior executives at the National Institutes of Health (NIH). This role ensures the smooth, secure, and reliable operation of executive computing environments by resolving hardware, software, and network issues quickly and effectively. The technician engages directly with NIH leadership, delivering proactive support, modern technology solutions, and exceptional customer service in a fast paced, high visibility environment.
Key Responsibilities
• Provide dedicated, concierge level IT support to NIH executive staff
• Troubleshoot and resolve issues involving hardware, software, peripherals, accessories, and mobile devices
• Maintain, support, and troubleshoot executive laptops, desktops, mobile devices, and peripherals to ensure uninterrupted operation
• Support endpoint environments across Windows 11, Apple macOS, and Linux/UNIX ...