Executive Manager Customer & Digital
Commonwealth Bank
Job Description
Lead an integrated roadmap across customer recognition, intent, appointment and digital self-service capabilities that shape how customers are recognised, routed and fulfilled across assisted channels.
Shape enterprise-significant capability through various digital platforms as CommBank modernises legacy platforms into simpler, smarter and future-ready experiences.
Join a bank investing in modern technology, reusable service domains and Agentic and GenAI capability to create better outcomes for customers and frontline teams.
Do work that matters
In this role, you will lead the integrated Customer & Digital roadmap across customer intent, recognition and digital self-service capabilities in the Customer Needs Assisted Technologies crew. You will help shape how customers are recognised, routed and fulfilled through the most convenient channel, including delivery of Enterprise Intelligent Concierge as a key enterprise capability...