Executive Manager BTS Modernisation

Full time Top Executives

Lead the modernisation of critical assisted-channel experiences that matter to customers and frontline teams.

Shape the future of how CommBank delivers simpler, safer and more seamless servicing experiences.

Join a team helping modernise legacy technology into future-ready, digital-first and AI-enabled customer journeys.

Do Work That Matters
In this role, you’ll help lead the modernisation of critical assisted-channel experiences and services. You’ll work across business, technology and operations to shape future-ready servicing journeys, improve frontline experiences, and support the transition away from legacy platforms. This is a high-impact opportunity to influence strategic delivery, drive meaningful change, and help create simpler, smarter and more resilient experiences for customers and colleagues.See yourself in our teamBe part of the team at the heart of how CommBank serves Australia. Retail Banking Services supports more than 10 milli...