Executive, Guest Service

Ascott International Management Pte Ltd

Full time Information and Record Clerks
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Location
Singapore, Singapore, Singapore
Posted
July 13, 2026

Job Description

Job Description

You will support the daily guest service operations in our Hotel. You will also create a pleasant and lasting atmosphere that enables guests’ satisfaction and provide a sense of home away from home. You will report directly to the Acting Front Office Manager.

Responsibilities

You will:

  • Assist guests with check-in and check-out procedures
  • Ensure all guests are attended at the Front Desk
  • Issue hotel access key cards
  • Attend to and anticipate all guests' queries and needs
  • Provide recommendations on nearby amenities, places of interest and assist guests in making travel, tours and restaurant reservation arrangements
  • Manage guests’ accounts, information and apartment availability in the system
  • Perform simple bookkeeping
  • Make and confirm reservations
  • Respond to all queries through walk-ins, emails and calls and assist with requests
  • Handle and record resident feedback and...

    • Job Details

    • Job Type
      Full time
    • Category
      Information and Record Clerks
    • Date Posted
      July 13, 2026
    • Application Deadline
      August 22, 2026