Executive, GI Operations (Receipting) #TNJHJ

Full-time Other-General

Executive, GI Operations (Receipting)

We are hiring an Executive, GI Operations (Receipting) to be outsourced to our clients.

Responsibilities

• Respond to phone and email enquiries from customer care teams, intermediaries, and internal stakeholders
• Ensure timely and accurate receipting of payments across all payment modes
• Support system enhancements and User Acceptance Testing (UAT) to improve operational efficiency and effectiveness
• Process GI product-related GIRO collections and recurring credit card payments
• Perform credit card charging for General Insurance (GI) products
• Conduct account reconciliations and payment allocations
• Resolve customer enquiries and issues relating to their accounts
• Ensure timely clearance of unreconciled premium collections reflected in bank statements and statements of account
• Build and maintain strong working relationships with internal and exte...