Executive - CRM
Larsen & Toubro
Full-time
Advertising, Marketing, Promotions, Public Relations, and Sales Managers
Location
Gurgaon, Haryana, India
Posted
July 16, 2026
Job Description
Job Description
Key purpose of the job:. To manage and analyse customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and driving sales growth. Handle customers from post sales stage till handover of the property, collection, documentation or any other paperwork on behalf of the company or the client. Compile information on customers across different channels / points of contact between the customer and the company (website, telephone, live chat, direct mail, marketing materials and social media).
Key Accountabilities
Up-dation of data in SFDC/ SAP (Sales Module).Managing Customer LifecycleEnhance Customer Experience Follow-up on submittalsCollections/ Payment Follow Ups with Customer Drive post sales activityAddress and manage escalated customer queriesImproving business relationship with Customers & Customer retentionSales & CRM bu...