Executive - Business Channels (Operations & Customer Service)

Hong Leong Bank Berhad

Full time Top Executives
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Location
Parit Buntar, Perak, Malaysia
Posted
July 15, 2026

Job Description

If you are looking to excel and make a difference, take a closer look at us…

Engage with walk in customers for transaction processing followed by need based discussion with customers for cross selling. Recommend Bank’s products and services to customers and responsible for high levels of Customer service and seamless transactions.

Key Responsibilities and Accountabilities
Sales & Service

  • Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
  • Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops; 
  • Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
  • Perform Meeter-Greeter/Navigator role on rotational basis / as applic...

    • Job Details

    • Job Type
      Full time
    • Category
      Top Executives
    • Date Posted
      July 15, 2026
    • Application Deadline
      August 24, 2026