Exec II, Service Delivery Management

Full-time Management & Operations

1. Contract Implementation

• Participate in account implementation strategies, services content, delivery schedules and contract commencement dates with Fujifilm BI Business Analyst, Solutions Architect, Sales, and implementation teams
• Manage Service Level Agreements and achievement of Service Level objectives.
• Review and document workflow processes (or amendments) enabling contracted service delivery for each customer site

2. Contract Lifecycle Management

• Accountable for customer contract services operations:
• Deliver contracts within the agreed SLA fulfilling customer expectations and negotiate changes as appropriate ensuring value for money for the customer.
• Manage the resource requirements to achieve the agreed production targets ensuring adequate contingency plans are in place.
• Ensure that all core Operational processes are being adhered to and utilized
• Ensure effective use of resour...