Location
umhlanga, ethekwini metropolitan municipality, South-Africa
Posted
July 27, 2026
Job Description
Responsibilities
- Connect with customers by living up to our brand promise and meeting their needs.
- Converse with customers so they fully understand solutions and provide helpful product recommendations.
- Conduct oneself ethically and adhere to Treating Customer Fairly principles.
- Identify and cross/sell products aligned to customer needs.
- Maximise channel optimisation opportunities aligned to customer needs.
- Ensure activities support cost containment and reduction.
- Optimise every customer interaction to migrate or convert to eChannels or encourage use of digital and self‑service channels.
- Always comply with procedures, processes, and relevant business guidelines and understand associated risks.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrate behaviour in support of organisational values.
- Takes a...