Job Description
Time Type:
Full TimeJob Description
Event Manager
Department: Event Management - IT Service Intelligence, EOS Situational Management, Global IT
Company: DSV
Position Summary
The Event Manager is responsible for overseeing and continuously improving the IT Event Management process across DSV's Global IT landscape. This role ensures the proactive monitoring, analysis, prioritization, escalation, and coordination of IT events to minimize business impact, maintain service availability, and support operational excellence. Working closely with IT Operations, Service Management, Infrastructure, Application Support, and other technology teams, the Event Manager drives adherence to ITIL best practices, promotes effective event handling, and fosters continuous improvement across the organization to ensure timely detection, response, and resolution of IT events.
Key Responsibilities
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