Location
singapore, singapore, Singapore
Posted
June 07, 2026
Job Description
Responsibilities
- Perform remote / onsite support to end users on IT products and services
- Manage email / hotline for support requests.
- Manage hardware / software patching
- Provides remote / onsite support for IT needs.
- Provide support for key field service activities in line with customers’ requirements.
- Create and update tickets promptly and accurately.
- Provide accurate, factual reports to the team leader or technical support personnel to enable informed decisions to be made on a course of action to resolve product issues
- Handling customer escalations with support from Level 2 as needed.
- Any ad-hoc duties as assigned.
- Manage onsite engineers and deployment
- Provide documentation update
- Work with relevant team on reports.
- Minimum diploma in IT or related
- 5 years of working experience related to end user sup...