Location
santander, kingdom of spain, Spain
Posted
June 08, 2026
Job Description
Service Operations Specialist Key Responsibilities (1) Service Operations Management
Siga leyendo para comprender completamente lo que este trabajo requiere en cuanto a habilidades y experiencia. Si su perfil encaja, presente su candidatura.
- Monitor service processes to ensure service quality and efficiency and promptly handle user feedback and complaints.
- Optimize service workflows to improve efficiency, reduce operational costs, and enhance user experience.
(2) Service Channel Management
- Manage and optimize offline service channels, such as 2 B/2 C on-site repair, postal-repair, etc.
- Monitor and analyze the performance of offline service channels, improve service quality.
- Customer and Supplier management, be responsible for service supplier capability improvement, to finally support customer satisfactory.
(3) Data Analysis and Reporting
- Collect and analyze data related to offline services, including service KPI and customer sat...
Siga leyendo para comprender completamente lo que este trabajo requiere en cuanto a habilidades y experiencia. Si su perfil encaja, presente su candidatura.
- Monitor service processes to ensure service quality and efficiency and promptly handle user feedback and complaints.
- Optimize service workflows to improve efficiency, reduce operational costs, and enhance user experience.
(2) Service Channel Management
- Manage and optimize offline service channels, such as 2 B/2 C on-site repair, postal-repair, etc.
- Monitor and analyze the performance of offline service channels, improve service quality.
- Customer and Supplier management, be responsible for service supplier capability improvement, to finally support customer satisfactory.
(3) Data Analysis and Reporting
- Collect and analyze data related to offline services, including service KPI and customer sat...