Location
madrid, kingdom of spain, Spain
Posted
June 18, 2026
Job Description
Service Operations Specialist
Experiencia, cualificaciones y habilidades interpersonales, ¿tiene todo lo necesario para triunfar en esta oportunidad? Descúbralo a continuación.
Key Responsibilities
(1) Service Operations Management
- Oversee the daily management of the European service team, including recruitment, training, performance evaluation, and incentive mechanisms.
- Monitor service processes to ensure service quality and efficiency and promptly handle user feedback and complaints.
- Optimize service workflows to improve efficiency, reduce operational costs, and enhance user experience.
(2) Service Channel Management
- Manage and optimize service channels, including the official website, social media platforms, online customer service, and remote technical support.
- Monitor and analyze the performance of service channels, develop improvement me...