ETIC, ITSM Architect (ManageEngine)- Manager

PwC

Full-time Computer Occupations
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Location
Cairo, Cairo Governorate, Egypt
Posted
June 04, 2026

Job Description

Description

& SummaryLead the design, implementation, and optimization of the SaaS ITSM platform using ManageEngine ServiceDesk Plus Cloud, ensuring alignment with IT governance and ITIL best practices. Own integrations, automation, reporting, and adoption across ITSM and ITAM domains.

Key Responsibilities

  • Architect and implement ServiceDesk Plus Cloud (Enterprise), including Service Catalog, Incident, Request, Change, Problem, Release, and SLA frameworks.
  • Design CMDB and Asset Management; integrate Endpoint Central Cloud for discovery, patching, and software license management when required.
  • Build no-code/low-code workflows, approvals, automations, and orchestration runbooks (onboarding/offboarding, access, common IT tasks).
  • Enable AI capabilities (Zia) for virtual agent, auto-classification, solution suggestions, and knowledge surfacing.
  • Integrate with Entra ID for SSO and user provisioning; connect Microsoft 365, T...

    • Job Details

    • Job Type
      Full-time
    • Category
      Computer Occupations
    • Date Posted
      June 04, 2026
    • Application Deadline
      July 14, 2026