Estimator

Full-time Business Operations Specialists

Job Description:

The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members in achieving the repair facility's KPIs.

 

Key Job Responsibilities 

Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details

Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service 

Ensure compli...