Escalations Representative 2

full time Information and Record Clerks

Escalations Representative 2 - Contingent

Location: West Des Moines, IA

We are seeking an Escalations Representative 2 to support internal and external customers with complex inquiries and complaints related to financial products and services. In this role, you will investigate issues, process transactions, review and classify complaints for regulatory risk, and provide resolutions for escalated customer concerns. You will work closely with customers, business partners, and the Escalations team to ensure issues are resolved accurately and in compliance with company policies.

Key Responsibilities:

• Investigate and resolve escalated customer complaints.
• Review complaints for compliance and risk indicators.
• Perform complex administrative and customer support tasks.
• Communicate with customers and internal partners to identify solutions.
• Maintain accurate record...