Location
pune, hyderabad / secunderabad, telangana, pune, hyderabad / secunderabad, telangana, India
Posted
July 09, 2026
Job Description
About the position: Netskope s customers include some of the largest Fortune 500 companies that demand best in class customer support. You will be the primary point of contact for dealing with top-class IT administrators. Netskope is looking for an experienced enterprise TAC engineer who is passionate and motivated to make an impact. Job Responsibilities: Work with a world-class enterprise technical support team. Teams are spread across APAC, NAM and EMEA. Own and drive escalated support issues. Work on critical incident response tasks as required. Work on general support tickets as required. Work closely with support managers, engineering and product management on building/improving processes, procedures and tools. Drive weekly technical team calls along with other technical leads. Collaborate with various departments and participate in short and long term projects. Collaborate with other leads to share knowledge on the new issues observed and cascade this to the rest of the teams and...