Job Description
The ERP & Systems Administrator is responsible for managing ERP system administration (user, roles, and company structure) along with supporting other business systems used within the organization. The role works under the direction of the Head of IT and collaborates with the existing IT infrastructure and network teams.
Works with: System/Server Administrator, Network Administrator, and Business Teams
ERP Administration (Primary Responsibility)
Create, update, and deactivate ERP user accounts. Assign roles and ensure RBAC and SoD compliance. Maintain company structure including entities, departments, business units, and approval hierarchies. Provide ERP functional support to business users by understanding process issues, guiding users on system workflows, assisting with transactions, coordinating requirement clarification, and escalating technical or configuration issues to the vendor or implementation team when required.