Location
southwestern ontario, on, Canada
Posted
July 04, 2026
Job Description
Step into a key role as a Policy Service Case Manager at Equitable, delivering expert support for complex policy scenarios in a hybrid work model. Your knowledge of insurance products will guide impactful solutions.
Equitable is hiring a Case Manager to resolve high-stakes policy issues requiring comprehensive expertise. This role offers collaborative opportunities with departments including Actuarial and Compliance, all while ensuring a superior client experience. Your judgement will be crucial in navigating regulatory requirements and client expectations effectively.
Key Responsibilities:
• Handle end-to-end resolution of escalated policy service cases
• Provide exceptional service for large and high-net-worth clients
• Ensure clear communication and effective case management
• Identify risks and recommend solutions to leadership
• Document decisions for audit preparedness
Requirements:
• 5-7 years of experience in insurance case management
• Strong gras...
Equitable is hiring a Case Manager to resolve high-stakes policy issues requiring comprehensive expertise. This role offers collaborative opportunities with departments including Actuarial and Compliance, all while ensuring a superior client experience. Your judgement will be crucial in navigating regulatory requirements and client expectations effectively.
Key Responsibilities:
• Handle end-to-end resolution of escalated policy service cases
• Provide exceptional service for large and high-net-worth clients
• Ensure clear communication and effective case management
• Identify risks and recommend solutions to leadership
• Document decisions for audit preparedness
Requirements:
• 5-7 years of experience in insurance case management
• Strong gras...