Episode Experience Manager for Prepaid Mobile
Globe
Full time
Advertising, Marketing, Promotions, Public Relations, and Sales Managers
Location
Taguig, Metro Manila, Philippines
Posted
June 28, 2026
Job Description
Description
Own and optimize end-to-end prepaid customer episodes—from SIM acquisition and activation to reload, usage, retention, and win-back.This role focuses on the high-volume, retail- and distributor-led nature of prepaid, ensuring seamless experiences across digital, assisted, and indirect channels. It translates prepaid behaviors and micro-transactions into scalable experience improvements that drive usage, retention, and value.
DUTIES AND RESPONSIBILITIES:
1. End-to-End Episode Ownership
Own and continuously improve core prepaid journeys: SIM purchase & activation, first-time usage, reload/top-up, promo usage, balance management, retention, and win-back—optimized for speed, simplicity, and accessibility.
2. Retail & Distribution Experience
Enhance customer and seller journeys across distributors, sub-distributors, and retail outlets. Remove friction in SIM availability, activation, loading, and promo communication; stan...