Location
Remote, United States, United States
Posted
July 11, 2026
Job Description
**CTG is seeking to fill a Client Services Manager (Epic Experience Required) opening for our client.**
**Location:** Remote
**Duration:** 2 years
**Work Schedule** : Pacific Hours
**Duties:**
+ Manage and strengthen client relationships to ensure high levels of satisfaction, retention, and service delivery.
+ Address client inquiries, concerns, and service requests promptly and professionally.
+ Collaborate with clients and internal teams (e.g., training, infrastructure, security) to ensure seamless support.
+ Ensure service quality guidelines and service level targets are met across all engagements.
+ Oversee Epic system support, including upgrades, troubleshooting, and optimization of modules such as Ambulatory, Inpatient, or Revenue Cycle.
+ Lead and mentor a team of Epic Analysts, fostering growth, accountability, and excellence.
+ Analyze support performance data and translate insights into value-driven client strategies....
**Location:** Remote
**Duration:** 2 years
**Work Schedule** : Pacific Hours
**Duties:**
+ Manage and strengthen client relationships to ensure high levels of satisfaction, retention, and service delivery.
+ Address client inquiries, concerns, and service requests promptly and professionally.
+ Collaborate with clients and internal teams (e.g., training, infrastructure, security) to ensure seamless support.
+ Ensure service quality guidelines and service level targets are met across all engagements.
+ Oversee Epic system support, including upgrades, troubleshooting, and optimization of modules such as Ambulatory, Inpatient, or Revenue Cycle.
+ Lead and mentor a team of Epic Analysts, fostering growth, accountability, and excellence.
+ Analyze support performance data and translate insights into value-driven client strategies....