Location
hamilton, waikato, New-Zealand
Posted
July 24, 2026
Job Description
Overview
Based across multiple client sites in the region and working within the education sector, you would be the first point of contact for IT-related issues. Through face-to-face interaction and the ticket board you will provide excellent customer service to clients and communicate with non-technical people while prioritizing and troubleshooting technical issues. Collaborating with cross-functional teams to resolve complex problems. Local travel within Hamilton city area is required; no company vehicle is provided.
Role schedule: Monday - Thursday 8 hours daily; Friday 6 hours – 38 hours weekly
Location : Based across multiple client sites in the region (education sector).
Responsibilities:
- Respond to client inquiries and provide technical support via various channels (phone, email, chat, etc.)
- Diagnose and troubleshoot technical issues reported by clients
- Document and track client issues using...