Location
Thiruvananthapuram, Kerala, India
Posted
July 16, 2026
Job Description
Primary Skills: TCP/IP Fundamentals (advanced), DNS troubleshooting (intermediate), DHCP troubleshooting (intermediate), Cloud Infrastructure knowledge (beginner), Problem-solving (advanced)
Employment Type: Permanent
Location: Trivandrum
Job Summary:
This role involves providing expert remote technical support to SaaS customers, resolving complex networking and security issues. You will act as a key point of contact, diagnosing and troubleshooting customer inquiries to ensure a seamless experience with our cloud-first solutions. Collaboration with internal engineering teams will be crucial for driving product improvements and delivering timely solutions.
Key Responsibilities:
- Deliver remote technical assistance for SaaS clients and partners.
- Investigate and resolve customer technical challenges.